Service Management Days

Meet our Sponsors

Platinum Sponsors

Omninet

OMNITRACKER is a workflow and BPMN platform for digitizing your IT & NON-IT processes. The ITSM application is ITIL4 compliant and supports Digital Service Management (DSM).

OMNINET is certified to ISO standard and has been delivering certified and award-winning software products for 25 years—100% made in Germany. OMNITRACKER is the industry-independent software solution for an ITIL®4-and GDPR-compliant implementation of individual digitization strategies.

OMNINET, is one of the market leaders in the field of business process software, especially in the field of IT and enterprise service management. The product portfolio ranges from a highly flexible platform for the digitization and automation of business processes to BI tools and cloud-based service management solutions.

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bmc

BMC is excited to be a platinum sponsor of the virtual Service Management Days. We look forward to connecting with you and showcasing our award winning, industry-leading and intelligent BMC Helix service solutions to help you accelerate your journey to becoming an Autonomous Digital Enterprise. Visit our booths to:

  • Chat live with BMC experts
  • See live demos and resources
  • Enter our raffle for an amazing prize
  • Get more info on BMC Helix

Today’s Service Management is human-driven and highly resource intensive. ITSM systems and processes are still manual, inaccurate, and slow, resulting in higher costs and lower productivity. Enterprise companies are migrating workloads to the cloud in order to spend less time on upgrades and achieve the flexibility to add compute power on demand. Companies expect easy and successful migration with reduced time and effort of upgrades by significant amounts. They also want to cut costs but be able to have the power to scale elastically. The solution is BMC Helix. BMC Helix ITSM fuels your IT transformation with intelligent, people-centric user experiences that helps you work smarter. Delivered in the cloud for unprecedented choice or hybrid or on-premise options – the decision is yours.

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4me

The Single Solution for Better Service Management

Find out how a true Cloud Native Service Management Solution can transform the way in which you deliver, satisfy and wow our customers and users.

Visit the demo in the 4me booth.

Join 4me CEO Cor Winkler Prins on his presentation on Service Cost Tracking (March 24, 3:00 PM GMT)

4me combines ITSM with Enterprise Service Management and SIAM in a scalable solution that lets enterprises' internal departments and external service providers collaborate seamlessly. Our next-generation service management solution provides total cost- and quality control - and end-to-end visibility - of all enterprise services. 4me helps our clients slash costs, improve collaboration, consolidate tools and processes, cut complexity, and transform the customer experience.

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ise

Companies come to ISE when they need to identify and remediate security vulnerabilities in their software systems. We do this through manual, rigorous security testing, based on decades of experience in ethical hacking.

Do you have a security challenge right now? Do you want advice on it? As a thank you for visiting our booth, we'll hook you up with a security consultant to talk you through your challenge. To schedule, just drop your info at https://www.ise.io/ask-an-expert/

Companies come to ISE when they need to identify and remediate security vulnerabilities in their software systems. We do this through manual, rigorous security testing, based on decades of experience in ethical hacking.

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servicenow

Deliver resilient IT services on a single cloud platform, boost IT productivity with faster platform-native AI resolutions, and serve employees anywhere with always on IT services.

Attend a ServiceNow speaking session for a chance to win a $150 Amazon gift card. We have 2 sessions:  Revamp services team and processes from a single source ​with Chad Corriveau, & Level Up your ITSM Game with Mary Beth Grant.

With ServiceNow ITSM and the Now Platform® as your foundation, you can consolidate your IT tools into our single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity. It also enables you to switch your operational IT costs to strategic investments. Put IT in the driver’s seat for business transformation with ServiceNow ITSM. Increase agility and lower costs by consolidating legacy tools into a modern, easy-to-use service management solution in the cloud. Visit https://www.servicenow.com/products/itsm.html to learn more.

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Gold Sponsors

JIT Resources

JIT is an international leader providing state-of-the-art ServiceNow solutions and IT services, pioneering innovative solutions based on the ServiceNow ecosystem and the IT Operations Cloud Management space. We are experts in ServiceNow development, technical architecture design, project management, process re-engineering, ServiceNow portals, performance analytics, IT operations management, transition management, staff training, and production support. Do not hesitate to contact us if you want to get ahead of your competition in the global digitalization race, exponentially enhance your capabilities, and produce unparalleled value.

Stop by our booth to learn how you can receive a 10% discount.

JIT has got you covered. We are experts in ServiceNow development, technical architecture design, project management, process re-engineering, ServiceNow portals, performance analytics, IT operations management, transition management, staff training, and production support. Do not hesitate to contact us if you want to get ahead of your competition in the global digitalization race, exponentially enhance your capabilities, and produce unparalleled value.

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dynatrace

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation through our all-in-one platform, powered with automatic and intelligent observability.

Don't miss our session "Improving Incident Management with Observability, AI, and Automation with Jeff Fynboh on March 23 7pm (New York, Eastern Time Zone)."

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest enterprises trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

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aglx

Make sense of your operating environment, make better decisions, and develop networks of high-performing teams. Learn the scalable elements behind high-performing teams and organizational performance.

Ask us about a custom training session on The Flow System (TM) for your organization!

AGLX provides advanced sense-making tools from The Flow System (TM), with scalable leadership and teamwork lessons from elite military teams. Learn Complexity Thinking, Leadership and Teaming competencies if you are serious about realizing your desired organizational outcomes. Ask us about a custom training session on The Flow System (TM) for your organization!

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tso publisher

TSO is the official publisher of ITIL® 4 guidance and a partner of AXELOS. As a leading specialist publisher TSO has an impressive history and track record of delivering quality content to users worldwide in paperback, digital and app formats.

 

 

 

 

TSO is proud to be a Gold sponsor of this event. Event attendees are encouraged to stop by the TSO booth to get their free copy of the ‘Introductory Overview of ITIL 4’, or to receive an exclusive discount code to get 10% off any ITIL 4 book or PDF at TSO Shop today!

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Silver Sponsors

perspectium

Perspectium packaged integration solutions allow ServiceNow customers to extract data at scale for analytics, migrations or backups, and extend service workflows to internal or external partners.

Visit Perspectium to find out why companies like Accenture, Fujitsu, PayPal, NHS Scotland, Zurich Insurance, and ServiceNow themselves rely on our packaged integration solutions instead of dedicating valuable developer resource to building and maintaining the connections with other systems.

Service management as an enterprise-wide best practice is often limited by data being stuck within individual departments and applications. Perspectium eliminates data and process silos by getting service information to the right place at the right time. Our always-current packaged integration solutions for ServiceNow® automate data transfers for analytics, backup/restore, migrations, or archiving, and extend ServiceNow workflows to other key applications or external service providers. Best of all, the solutions are managed services that provide security, scalability and performance without consuming valuable developer resources. That’s why data-driven enterprise IT organizations and service providers choose Perspectium to solve their ServiceNow integration challenges.

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happy signals

HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven.

24th March at 1pm GMT Pasi Nikkanen (Chief Growth Officer and co-founder) will present: "Practical Guide to Experience Management."

Visit our booth and Download “The Practical Guide to XLAs” to gain actionable advice on how to successfully measure and improve your end-user experience.

HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 3 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26%.

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Bronze Sponsors

CTG

CTG is a leading provider of digital transformation IT solutions and services. We serve as a catalyst for digital transformation in our client organizations, accelerating their project momentum and achievement of desired technology and business outcomes with the speed and confidence needed for our fast-changing world.

Come to our booth to learn how to receive a 10% reduction on training during the conference.

CTG is a leading provider of digital transformation IT solutions and services. We serve as a catalyst for digital transformation in our client organizations, accelerating their project momentum and achievement of desired technology and business outcomes with the speed and confidence needed for our fast-changing world.

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van haren

We are the leading publisher in Best Practices and Standards, focused internationally on providing knowledge through publications, courseware and exams.

We are offering the participants a free demo exam of our ITAM certification by ITAMOrg, the person with the highest score wins a free exam and with that a change to get ITAM Certified. For further details visit our Booth.

Van Haren Publishing has been active in the best practice industry for the past 20 years and, over the years, has been fortunate enough to learn what does and does not work. A central element to every subject is always the eco-system. Who is the organization and who are the people behind the ideas or way of working? Who is actually involved and who is responsible for which part? The focus of Van Haren Publishing is to support building up these eco-systems by helping both the individual organization as well as the community to grow. Giving back and investing in the community is something that can help an idea grow into a movement. We’ve been doing this for years and will continue to do so for sectors in, IT & IT Management including ITIL®️, Enterprise Architecture including TOGAF and ArchiMate, Business Management including IAOP, IACCM, Project Management, including PRINCE2, PMBOK Guide, ICB, Agile Scrum and many more.

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Katrina Macdemid

Acknowledged by AXELOS & global thought leaders, Katrina Macdermid is the only training and consulting organisation infusing human centred design with the ITIL® framework.

Meet Tili – your ITIL Coach© Speak to Katrina about your biggest ITSM challenges!

Attend our booth for your promo code to receive a FREE UPGRADE to our world class online ITIL® 4 training.

Test your expertise to see where you rank with the other attendees and automatically be in the draw to win a voucher for our online training course (over $1,300 value!) Meet Tili – your ITIL Coach©

Speak to Katrina about your biggest ITSM challenges!

Katrina Macdermid, the most sought after ITIL® 4 trainer, ITIL® 4 Author & ITSM consultant is redefining how IT professionals learn and design services.

Leaders understand the value of learning. Katrina epitomises this in her unique learning program by humanising the connection between learning and application. She has mastered the art of enabling relevant learning that is customer focused (& fun), empowering IT professionals to design innovative customer-driven solutions.

Katrina says “Training does not necessarily mean learning. Traditional training for IT professionals has tried to teach the how, not the WHY.”

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We help enterprise organizations create and manage a valued and valuable employee experience that matters for their business.

Drop by our booth to learn how you can take advantage of these great offers.

  • One-year free subscription to XLA.TV XLA.TV launches on April 5th, but SMDays attendees can register today using the code SMDays21 to save $60
  • 20 attendees who register at the booth will be invited to an interactive private Essence of Experience course, live and unplugged by Alan Nance
  • XLACollab, through our accredited training partners: ITSM Academy, Bright Horse, OwlPoint, Taub Solutions, and Future Frameworks, will make 30 free training slots available.

XLACollab has THREE target customers.
-Businesses with a recognized need for superior employee experience
-Businesses desiring improved employee experience from their service providers.
-Service providers wanting to offer employee experience as a service to their clients.

XLACollab has THREE models to help our customers accelerate their Experience journey.

Awareness: XLA.TV
Videos, Podcasts, resources featuring industry thought leaders, designers, and consultants.

Education:

XLA.Academy - Expert instructors teach what experience is, why it matters, and how to create and use XLAs

Solutions: XLACollab.comUse XPS™ Experience Positioning Solution (Xscan, Xmap, Xcursion) to:  accelerate your journey to XLA in 30-60-90 days

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